How to Whitelist an Email Address or Domain in GoDaddy (Step-by-Step)

If emails from a specific sender keep going to junk, quarantine, or never arrive at all, you may need to whitelist the sender. In GoDaddy, the correct whitelist method depends on which email service you’re using (Advanced Email Security, Microsoft 365, or Workspace Email).

This guide shows you how to whitelist an email address or an entire domain in GoDaddy, plus a few best practices to avoid spam and spoofing problems.

Quick Answer: Which GoDaddy Email Product Are You Using?

• Advanced Email Security (AES): Messages are held in a quarantine digest or security portal.
• Microsoft 365 (GoDaddy): Messages land in Outlook Junk Email or get blocked by Microsoft spam policies.
• Workspace Email: Older GoDaddy webmail product with its own webmail settings.

1) Whitelist in GoDaddy Advanced Email Security (Quarantine / Security Portal)

If you receive a quarantine digest or can log into an Advanced Email Security portal, use the Allow List:

1. Sign in to your GoDaddy Email & Office Dashboard.
2. Open Advanced Email Security.
3. Go to Email → Sender Lists (or Allow/Block Sender Lists).
4. Select Allow List.
5. Click Add Allow Entry.
6. Add either:
   • Full email address (recommended), or
   • Domain (example.com)

Tip: If only one person needs the whitelist, look for a per-user allow list under user management (varies by account permissions).

2) Whitelist in GoDaddy Microsoft 365 (Outlook / Exchange)

If your GoDaddy email uses Microsoft 365, you can whitelist at two levels: per mailbox or admin-wide.

A) Per-mailbox whitelist (fastest)

This method works well when one user needs messages allowed from a specific sender or domain.

1. Open Outlook on the web (OWA).
2. Go to Settings → Mail → Junk email.
3. Under Safe senders and domains, click Add.
4. Enter the email address or domain you want to allow.
5. Save your changes.

B) Organization-wide whitelist (best for multiple users)

If you’re the admin and want the allow list to apply across the organization, use Microsoft’s admin/security controls (often called the Tenant Allow/Block List or anti-spam allow list).

1. Open the Microsoft 365 Admin area (you may access it through the GoDaddy dashboard).
2. Go to your security or email protection settings.
3. Add the sender/domain to the organization allow list.

Note: Some GoDaddy-managed Microsoft 365 plans restrict what you can change. If you don’t see admin security menus, your plan may require GoDaddy support or an upgraded admin role.

3) Whitelist in GoDaddy Workspace Email (Legacy Webmail)

If you’re on the older GoDaddy Workspace Email system, the allow list is typically inside the Workspace Webmail settings.

1. Sign in to GoDaddy Workspace Webmail.
2. Open Settings (or options/preferences).
3. Look for Spam Filters, Email Filters, or Allowed List.
4. Add the email address or domain and save.

Best Practices (Avoid Spoofing and Future Delivery Problems)

• Whitelist a single address when possible. Allowlisting a whole domain can increase spoofed mail risk.
• Also check SPF, DKIM, and DMARC on the sender’s domain if mail is still being blocked.
• Ask the sender to resend after you add the allow entry (don’t assume it fixes previously quarantined messages).

FAQ: Common Questions

Why is the sender still blocked even after I whitelisted them?

Some blocks happen at a different layer (Microsoft anti-phishing, attachment policies, or gateway filtering). If the message is still quarantined, check whether your whitelist was added in the correct system (AES vs Microsoft 365 vs Workspace Email).

Should I whitelist a domain or a single email address?

Use a single email address if you can. Domain allowlisting is convenient, but it can increase the chance of receiving spoofed mail.

What’s the fastest way to test if the whitelist worked?

Ask the sender to email you a simple message with no attachments. If it arrives in the Inbox (not Junk or Quarantine), your whitelist is working.

Need Help Identifying Your GoDaddy Email Type?

If you tell us where the email is being caught (Outlook Junk folder vs GoDaddy quarantine digest), we can point you to the exact whitelist screen in under a minute.