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Email Configuration Instructions

Configure Outlook POP/IMAP Configuration and Settings

Follow these steps to create an Outlook POP3 or IMAP account:

  1. In Outlook, go to File, Click the Info tab
  2. Click Add Account
  3. Click Manually configure server settings or additional server types radio button.
  4. Select POP or IMAP checkbox
  5. Click Next.
  6. Enter the following information:
    • Your Name:
    • FULL Email address:
    • Incoming Server: mail.webwizemail.com
    • Outgoing Mail server: mail.webwizemail.com
    • Username: Full Email Address
    • Password:
  7. Click Next.
  8. The WebWize mail server requires SMTP Authentication, follow these steps closely.
    • Click on More Settings.
    • Navigate to Outgoing Server Tab
    • Check “My Outgoing Server requires SMTP Authentication”.
    • Click on tab
    • Incoming server port: 110 (NO SSL) for POP or 993 (with SSL) for IMAP
    • Outgoing server port: 465 with SSL Encryption or 587 without SSL
    • Click OK.
  9. Click Next.
  10. Click Finish.

Outlook with ActiveSync

If you’re not given the option to add an Exchange account, it could be due to a change that Microsoft made in the 16.0.8431.2079 (and above) release of Outlook in 2016. This change introduced Microsoft’s “Simplified Account Creation” process that bypasses the ability to set up non-Microsoft Office365 accounts in Outlook.
For information on the workaround for this, see the article: Enable EAS/Exchange Accounts in Outlook 2016.
Below is the simple way to fix this issue.  Download the Registry Fix ZIP file, extract the file inside and double-click the “DisabledSimplifiedAccountCreation.reg” file.  Close Outlook and Restart it.  You should be back to normal.
Note: Be sure to create a restore point of your registry before running this update.   Here are instructions on how to perform the registry backup.

Other than this issue Microsoft has created, setting up Outlook to connect to a SmarterMail mailbox is very simple. Two things to note, however, before you get started:

  1. Make sure you are connecting an account that has Microsoft Exchange ActiveSync enabled for it. For more information contact WebWize of your account domain admin.
  2. Make sure your mail domain has a valid SSL certificate as Outlook 13 requires connection when using EAS.

To set up Outlook, do the following:

  1. Open up Outlook and click on the File tab.
  2. Click Add Account.
  3. Click the radio button next to Manual setup or additional server types.
  4. Click Next.
  5. When presented with the Choose Service screen, select Exchange ActiveSync compatible service.
  6. Click Next.
  7. Enter your user, server (mail.webwizemail.com) and logon (email address and password). Be sure to use the full email address for the E-mail Address.  If you are unsure of the mail server address, contact your mail administrator or hosting support@webwize.com.
  8. Click Next.
  9. Outlook will automatically test your account settings. When the connection is successful you simply need to close the Test Account Settings pop up and your account is created!
  10. Click Finish to complete the setup of your SmarterMail account in Outlook.

using ActiveSync

To set up your iPhone to access Exchange ActiveSync, follow these steps:

  1. On your iPhone’s home screen, tap Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Microsoft Exchange.
  5. Complete the following required fields:
    • Email (your full email address)
    • Domain name
    • Username (with @domainname.com)
    • Password
    • Description (Optional)
  6. Tap Next.
  7. After a moment, the iPhone will ask for the server information. This is the URL to your webmail. For example, mail.example.com. NOTE: Do not include :// when entering the server information. 
  8. Tap Next.
  9. The iPhone will display a list of collaboration items to sync with Exchange ActiveSync. Choose from the list and tap Done to initiate the first sync.

Android Phone using ActiveSync

NOTE: Exchange ActiveSync does not support the corporate calendar or email applications for the Motorola Droid, Droid 2 and Droid X. This is because these phones utilize a special application that does not follow Exchange ActiveSync standards.

Microsoft Exchange ActiveSync is available as an optional add-on to SmarterMail. Unlike the other synchronization methods, Exchange ActiveSync uses direct push technology to sync email, calendars, contacts, tasks, notes and folders in real time. Once you have activated the Microsoft Exchange ActiveSync add-on and enabled the feature for an email account in SmarterMail, the Android device will need to be configured.

Follow these steps to connect your Android device to SmarterMail via Exchange ActiveSync:

  1. On your Android device, navigate to the settings menu.
  2. Click Accounts & Sync.
  3. Click Add Account.
  4. Click Corporate.
  5. Enter your email address and your password and click Next.
  6. In the Domain\Username field, enter your username and domain using the following format: \example@mydomain.com.
  7. Your password should automatically be entered. If not, enter it now.
  8. In the Server field, enter the URL for the webmail interface: mail.webwizemail.com
  9. Secure Connection (SSL) should be checked.
  10. Click Next and configure your personal preferences for the frequency and amount of data to synchronize.
  11. Click Next again, and configure your name as well as the connection name and click Done.

Your Android powered device is now setup to synchronize data using Exchange ActiveSync

Configure POP for iPhone, iPad

Follow these steps to create a POP3 connection to SmarterMail on an Apple iOS 4 device like the iPad, iPhone or iPod Touch:

  1. On the iPhone, tap Settings.
  2. Tap Mail, Contacts, Calendars.
  3. Tap Add Account.
  4. Tap Other.
  5. Tap Add Mail Account.
  6. Complete the Name, Address (FULL email address), Password and Description fields.
  7. Click Next.
  8. Ensure POP is selected.
  9. Enter your incoming mail server information:
    • The hostname is  mail.webwizemail.com.
    • Username is your full email address
    • The password is the same password used to access webmail.
  10. Enter your outgoing mail server information:
    • The hostname is mail.webwizemail.com.
    • Username is your full email address
    • The password is the same password used to access webmail.
  11. Tap Save.
  12. The iPhone will attempt to establish an SSL connection to your POP and SMTP servers. If this succeeds, you will be done and can proceed to step 13. If this fails, you will see the prompt, “Do you want to try setting up the account without SSL?”
    • Tap No.
    • Tap Save.
    • When prompted, “This account may not be able to send or receive emails. Are you sure you want to save,” tap
  13. Tap the account you just added (identified by your email address).
  14. Scroll down and tap the SMTP button.
  15. Select the server you just added, identified by the hostname from step 9.
  16. Select OFF for Use SSL.
  17. Select Password for Authentication
  18. Select 587 for Server Port.
  19. Tap the Done button to go back.
  20. Tap your email address to go back.
  21. Tap Advanced.
  22. Scroll down to Incoming Settings.
  23. Select OFF for Use SSL.
  24. Select Password for Authentication.
  25. Select 110 for Server Port.
  26. Tap your email address to go back.
  27. Tap Done to go back.
  28. Tap the Home button.
  29. Tap the Mail App to check your configuration.

About Glenn Brooks

Glenn Brooks is the founder of WebWize, Inc. WebWize has provided web design, development, hosting, SEO and email services since 1994. Glenn graduated from SWTSU with a degree in Commercial Art and worked in the advertising, marketing, and printing industries for 18 years before starting WebWize.

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